Refund, Return & Replacement Policy
Effective Date: June 28, 2026
At Komiverse, customer satisfaction is important to us. Please read our policy carefully before placing an order.
1. Return Eligibility
Customers may request a return or replacement within 7 days from the date of delivery.
To qualify:
- The product must be in its original condition.
- Original packaging, accessories, and invoices should be retained.
- The product must not show signs of misuse or intentional damage.
2. Replacement Policy
We provide replacements for:
- Damaged products received during shipping
- Manufacturing defects
- Incorrect products delivered
- Missing components (where applicable)
If the exact product is unavailable, Komiverse may offer:
- A similar replacement, or
- Store credit, or
- A refund if a suitable replacement cannot be arranged (recommended for consumer protection)
3. Unboxing Video Requirement
For claims involving:
- Transit damage
- Missing items
- Wrong products
Customers must provide a clear, continuous unboxing video recorded from the moment the sealed package is opened.
Claims submitted without adequate evidence may not be eligible for replacement.
4. Non-Eligible Returns
Replacement or return requests may be rejected if:
- The request is made after 7 days.
- The product has been intentionally damaged.
- The product has been altered or modified.
- The damage resulted from improper handling after delivery.
- Sufficient evidence is not provided for damage claims.
5. Return Shipping
If the replacement request is approved due to our error or a defective product, Komiverse will provide instructions regarding the return process.
Customers should not return products without prior approval from our support team.
6. Refund Policy
As a general policy, Komiverse does not offer refunds for successfully delivered products.
Refunds may only be considered in exceptional situations where:
- A replacement cannot be arranged.
- The ordered product is permanently unavailable.
- The order is cancelled before shipment and payment has already been processed.
7. Order Inspection
We recommend inspecting your package immediately upon delivery.
If you notice any issue, please contact us within 24–48 hours along with supporting photographs and the required unboxing video.
8. Contact Us
For any replacement or return requests:
📞 +91 7034007407